Shipping policy

Shipping Policy

At BRUNCH, we take care to ensure your order reaches you safely, securely, and in perfect condition.

Delivery & Courier

All BRUNCH products are shipped exclusively through POSTEX courier services. Once your order has been processed and dispatched, please allow 3–5 working days for delivery.

We take responsibility for ensuring that your products are safely packed and delivered to you. However, if your order is damaged during transit, we will provide a replacement in accordance with our replacement policy.

Damaged Packages & Unboxing Video

To protect both our customers and BRUNCH from delivery-related disputes, we kindly require customers to record a continuous live video while unboxing their package.

The video should clearly show:

• The sealed package before opening

• The condition of the package and shipping label

• The complete unboxing process

• The product and any visible damage

If your product arrives damaged, please contact us within 24–48 hours of receiving your order and share the unboxing video with our team.

You can send your video and replacement request through:

📧 Email: Brunchretail@gmail.com
📱 WhatsApp: 0320 7759901

Our team will review your request and assist you with a replacement as quickly as possible.

Please note: An unboxing video is required for transit-damage replacement claims. This helps us verify the condition of the package at the time of delivery and prevent misuse of the replacement policy.

We’ve Got Your BRUNCH 💛

From packing your order to getting it safely to your doorstep, we want your BRUNCH experience to be simple and worry-free. If something goes wrong during delivery, just reach out to us—we're here to help.