Refund policy

Returns & Replacements

At BRUNCH, we want every order to reach you just the way it should. If you receive a damaged, defective, or incorrect product, please contact us within 24–48 hours of receiving your order so we can help with a replacement or refund.

To make the process quick and easy, please share your order number along with clear photos or videos of the product and packaging when making a claim.

If the product is received in good condition and is exactly as ordered, but you still wish to return it, a 25% deduction from the product amount will apply to cover applicable handling and processing costs.

Please note that return or replacement requests made after the 24–48 hour claim period may not be accepted.

Order Cancellation

Changed your mind? No worries.

You can cancel your BRUNCH order within 24–48 hours of placing the order. After this period, your order may already be processed or dispatched and cancellation may no longer be possible.

For cancellation requests, please contact us as soon as possible with your order number and contact details.

Shipping & Delivery

We carefully pack every BRUNCH order and get it ready for its journey to you.

Please allow 3–5 working days for your order to arrive after it has been dispatched. Delivery times may occasionally vary due to weekends, public holidays, weather, courier delays, or other circumstances beyond our control.

If your order hasn't arrived within the promised 3–5 working day timeframe, please get in touch with us and we'll be happy to check its status for you.

📞 Customer Support: +92 320 7759901

A Little Note From BRUNCH 💛

We believe good food should arrive fresh, safe, and ready to brighten your day. That's why we're here to make your BRUNCH experience as smooth as possible—from the moment you place your order to the moment you open your pouch.

If something isn't right with your order, don't worry—just reach out to us. We're happy to help.